MYID Self Verify – Terms of Use

By downloading, accessing, or using the MYID Self Verify mobile app, which includes the modules MYID Manage, MYID Protect, MYID Learn, MYID Virtual Assistant, and MYID Autopilot, you agree to the following Terms of Use. Please read these terms carefully before using the app.

1. Zero Liability

Enterprise ID Solutions, LLC, and Software Productivity Strategists, Inc. (SPS) assume no liability or responsibility for any outcomes, losses, damages, or impacts resulting from the use or misuse of the MYID Self Verify app, its modules, or any functionality within the app. The app is provided on an “as is” and “as available” basis, and all responsibility for its use lies with you, the user.

2. Self-Service Features (MYID Manage)

The MYID Manage module allows users to reset passwords, unlock accounts, and update profile information through integration with your organization’s Identity and Access Management (IAM) system. Enterprise ID Solutions, LLC, and SPS do not control the underlying IAM system and cannot be held liable for any inaccuracies, errors, or failures that result from the use of the MYID Manage feature.

3. Security Alerts & Incident Response (MYID Protect and MYID Autopilot)

The MYID Protect module integrates with your organization’s SIEM/XDR system to deliver real-time security alerts. When MYID Autopilot is enabled, the app will automatically take remediation actions such as resetting passwords, ending sessions, or isolating devices if the user does not respond in a user-defined timeframe.

• AI-Based Remediation: All remediation actions taken by MYID Autopilot are decided by AI algorithms and cannot be guaranteed to be accurate or suitable for every situation. Enterprise ID Solutions, LLC, and SPS are not responsible for any actions taken by the AI or their consequences.

• No Liability for Incident Handling: Enterprise ID Solutions, LLC, and SPS will not be held liable for any security incidents, breaches, or other impacts resulting from the use or non-use of MYID Protect or MYID Autopilot.

4. Security Awareness Training (MYID Learn)

The MYID Learn module offers personalized security awareness training. The content provided is for educational purposes only, and Enterprise ID Solutions, LLC, and SPS do not guarantee the accuracy, completeness, or suitability of the training materials. You are responsible for how the information provided is used or applied in your organization.

5. Virtual Assistance (MYID Virtual Assistant)

The MYID Virtual Assistant is a chatbot feature that assists with self-service account management tasks. While we strive to ensure the chatbot provides accurate and timely information, Enterprise ID Solutions, LLC, and SPS assume no liability for any misinformation or misguidance that may occur while using this feature.

6. Third-Party Integrations

The MYID Self Verify app may integrate with third-party systems, such as your organization’s IAM, SIEM, or other security infrastructure. Enterprise ID Solutions, LLC, and SPS have no control over these third-party systems and cannot be held liable for any errors, inaccuracies, downtime, or security incidents related to these integrations.

7. No Warranty

The MYID Self Verify app is provided without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Use of the app is at your own risk.

8. Limitation of Liability

Under no circumstances will Enterprise ID Solutions, LLC, or SPS be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to, business interruptions, loss of data, loss of revenue, or loss of profit arising out of your use or inability to use the MYID Self Verify app or any of its modules.

9. Indemnification

You agree to indemnify, defend, and hold harmless Enterprise ID Solutions, LLC, and SPS from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of the MYID Self Verify app, including but not limited to, any breach of these terms.

10. User Responsibility

It is your responsibility to ensure the proper configuration and use of the MYID Self Verify app, including any security features such as MYID Autopilot. Enterprise ID Solutions, LLC, and SPS are not responsible for any misconfiguration or misuse of the app.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the state of Virginia, without regard to its conflict of law principles. Any disputes arising from the use of the MYID Self Verify app will be resolved exclusively in the courts of Virginia.

By using the MYID Self Verify app, you acknowledge that you have read, understood, and agree to these Terms of Use. If you do not agree with these terms, you must discontinue your use of the app immediately.