Proof of Work

Real Results.
Documented.

See how enterprises deploy MYID Self Verify to transform their security posture and eliminate identity friction.

Featured Case Study Published on IBM.com Middle East Banking

One Identity, Endless Access:
A Leading Middle East Bank Digital Trust Journey

A leading Middle East bank deployed MYID Self Verify and IBM Verify and achieved full MFA coverage, SSO across 36 banking applications including core banking, and complete automation of employee onboarding and offboarding. Work recognized and published on IBM.com.

MYID Autopilot and user-driven response position the affected employee as the fastest source of identity context, with policy-controlled action available when users do not respond.

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75%
Helpdesk Reduction
100%
MFA Coverage
36
Apps on SSO
5→1
Day Onboarding
Detailed Outcomes

What MYID Delivered

autorenew

Automated Onboarding/Offboarding

Workflows integrated with HR systems reduced the employee lifecycle from 5 days to 1 day for a leading Middle East bank.

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Self-Service Password Reset

80% of staff adopted the self-service portal within months, eliminating the flood of routine helpdesk tickets and reducing IT support costs by 75%.

hub

SSO Across 36 Applications

Single sign-on deployed across all banking and enterprise applications, including the core banking platform, and eliminated credential fatigue for all staff.

security

100% MFA Coverage

Multifactor authentication enforced for all sensitive actions. Plain-text password exchanges eliminated entirely from operational workflows.

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User-Driven Identity Response

Identity incidents can be routed to the affected user for confirmation, with Autopilot available for policy-controlled response when users do not respond.

policy

Regulatory Compliance

Full alignment with financial services cybersecurity requirements, with documented controls, continuous monitoring, and automated audit evidence.

Utility & Infrastructure MYID Manage · Self-Service

Utilities and Vegetation Management: 75% Fewer Helpdesk Calls Across
37,000+ Employees

Password resets were costing a utilities and vegetation management organization $17 per helpdesk call across a 37,000-strong field workforce. MYID Self Verify mobile app and self-service recovery reduced those calls, saving significant cost and freeing the helpdesk to focus on real IT challenges.

75%
Reduction in helpdesk password reset calls
37,000+
Employees on MYID Self Verify mobile
$17
Saved per call deflected to MYID self-service
Seconds
For employees to self-resolve vs 15+ min on hold
More References Available

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