Your helpdesk spends
30% of its time
on password resets.
That ends today.
MYID Manage gives every employee a verified self-service path for password resets, account unlocks, MFA recovery, and profile management. No weak helpdesk questions. No predictable default passwords. No waiting on IT for routine identity recovery.
Illustrative. Based on $17/call industry average.
Your IT team is too good to spend their day unlocking accounts.
Password resets and account lockouts are the single largest category of helpdesk tickets in most enterprise environments, typically 20 to 50 percent of total volume. Every one of those tickets costs your organization an average of $17 in IT labor. Multiply that by your monthly ticket count and you have a number that is hard to justify when the fix is a self-service portal employees can use in 60 seconds on their phone.
The problem compounds at scale. A workforce of 5,000 employees might generate 800 password-related tickets per month. In a utilities and vegetation management workforce of 37,000 employees, the volume is a continuous operational drain. And unlike most enterprise IT problems, this one has a completely solved solution. The only question is whether you've deployed it yet.
Password resets and account lockouts are the most preventable category of IT support requests
The fully loaded cost of an IT analyst handling a single password reset or account unlock ticket
The time it takes an employee to reset their own password or unlock their own account using MYID Manage
Everything an employee ever had to call IT for.
MYID Manage covers the full self-service identity lifecycle, the actions that employees need and IT dreads handling at scale.
Self-Service Password Reset
Employees reset their own passwords at any hour, from any device, without calling IT or waiting in a ticket queue. Identity-verified before any action is taken. Policy-enforced on the new credential. Every reset logged with full audit trail.
AD Account Unlock
Locked out of Active Directory? MYID Manage lets employees unlock their own AD accounts through a secure, identity-verified mobile flow. No ticket. No wait. No IT involvement. The unlock is logged, auditable, and policy-compliant.
MFA Enrollment and Device Management
Employees enroll a new MFA device, add a backup factor, replace a lost authenticator, or remove an old device, all through self-service. No new enrollment requires admin intervention. Integrates with Enterprise MFA Self-Service workflows.
Profile and Account Updates
Email address, phone number, display name, and account preference changes handled without IT. Employees manage their own identity record through a governed self-service portal, with approval workflows configurable for sensitive attribute changes.
Account Visibility and Activity Alerts
Every employee can see their active sessions, sign-in history, enrolled devices, and any anomalous activity flagged against their account. When something suspicious happens, they know immediately, and can act before it becomes an incident.
Guided Account Claim and Onboarding
New employees and returning users can be guided through account claim, first-password, MFA setup, and recovery enrollment flows where the connected identity platform supports those actions.
Simple for employees. Airtight for IT.
MYID Manage works through a secure mobile app and web portal. Every self-service action passes through identity verification before execution. MYID confirms the person resetting the password is actually that employee, not an attacker with a stolen username.
Employee opens MYID app or portal
Available on mobile or browser. The employee starts the recovery flow without calling the helpdesk or waiting in a ticket queue.
Identity verified before any action
Biometric verification, MFA challenge, or out-of-band confirmation confirms the employee is who they claim to be. A stolen username cannot initiate a password reset, the person has to prove who they are first.
Action executed, logged, auditable
Password reset, account unlock, MFA recovery, or profile update is executed against the connected system where supported. Every action is timestamped, logged, and available for review.
Savings tracked, reported to IT leadership
MYID Analytics dashboards show IT directors exactly how many tickets were avoided, what was saved per month, and how MTTR is trending, the data needed to defend the investment at any budget review.
ROI Calculator, Monthly Savings Estimate
at 1,000 tickets/mo baseline
Works on your existing IAM. No migration required.
MYID Manage is built as a self-service layer on top of existing identity infrastructure. Current deployments include IBM Verify and on-premise ISIM; additional providers can be integrated through the same model.
Real deployments. Real numbers.
"100% MFA coverage. 75% reduction in helpdesk ticket volume. SSO across 36 applications. Onboarding reduced from 5 days to 1. Achieved in under 12 months."
Field crews, remote staff, and office workers across hundreds of locations. Password resets and account unlocks eliminated as helpdesk categories at enterprise scale. Read the full case study →
60+ enterprise deployments across financial services, utilities, government, and healthcare.
Your helpdesk costs go down
the day MYID Manage goes live.
30-minute demo on your IAM environment. We'll show you exactly what self-service looks like for your users, what it costs to deploy, and how fast ticket volume drops.