Enterprise MFA Self-Service.
Complete Your MFA Strategy.
Don't Let It Create a New Problem.
Mandating MFA was the right call. What nobody planned for was the helpdesk category it created. Every lost authenticator, every device replacement, every new hire enrollment, all tickets now. MYID Self Verify gives employees a self-service path for every MFA action across existing IAM and directory systems, so your mandate delivers 100% coverage, not 100% more calls.
MFA solved one problem and created another. You're not alone.
Mandating MFA was the right security decision. It raised your authentication bar, reduced credential-based attack exposure, and put you on the right side of every compliance framework your auditors care about. There's no argument against it.
The problem nobody fully anticipated: MFA only works when employees have an enrolled, functioning factor. And in a large enterprise, keeping every employee enrolled and unblocked is a continuous operational challenge that lands squarely on the helpdesk.
Lost or replaced authenticator devices
An employee gets a new phone. Their authenticator app, hardware token, or push notification enrollment doesn't automatically transfer. Before they can log in, they need a new MFA enrollment, and without a self-service path, that enrollment requires admin intervention. At 37,000 employees, device replacements happen constantly. Every one is a potential ticket.
New hire MFA enrollment
Every new employee needs to enroll their MFA methods before they can authenticate. Without a guided, self-service enrollment flow, onboarding becomes a helpdesk dependency, slowing first-day access and creating a backlog every time a hiring cohort comes through.
MFA method changes and preferences
Employees who switch from SMS to an authenticator app, want to add a backup factor, or need to remove an old device from their enrolled methods have no native self-service path in most IAM platforms. They open a ticket. The helpdesk makes the change. The cycle repeats.
MFA lockouts that block the reset path
An employee is locked out because their MFA factor isn't working, and they can't reset their password because the reset flow requires MFA verification. The self-service loop closes with no exit. The helpdesk handles a circular lockout that should have been impossible.
Your MFA mandate is working exactly as intended on the security side. The gap is on the self-service side. MYID fills it without changing anything about the MFA policies you've already put in place.
Self-service MFA. On your platform. Working tomorrow.
Self-Service MFA Across Every Action
MYID Self Verify gives employees a secure, guided self-service path for every MFA lifecycle event, initial enrollment, device replacement, adding a backup factor, removing an old device, and recovering from a complete factor lockout. Every action is identity-verified before execution. Every action is policy-enforced. Every action is logged.
Works on Your Existing IAM Platform
MYID connects to your existing IAM environment. There is no parallel MFA infrastructure and no new identity stack. Your existing MFA policies, enrolled factor types, and authentication flows remain in place. MYID adds the self-service execution layer that your IAM platform's native tooling doesn't provide at enterprise scale. The result: better MFA continuity without turning every device change into a helpdesk ticket.
Autonomous Recovery When Self-Service Hits a Wall
When an employee's MFA situation requires human review, MYID can collect context, verify what it can, and route the exception to the right team while routine recovery stays self-service.
MYID Self Verify is vendor-agnostic. MFA self-service works across IBM Verify, on-premise ISIM, Active Directory/LDAP, and provider-extensible IAM integrations , including mixed and hybrid environments. Whatever your stack, MYID works on top of it.
100% MFA coverage. Achieved. Documented. Repeatable.
100% MFA coverage isn't a configuration setting. It is an operational outcome. It means every user in your environment has at least one enrolled, functioning MFA factor at all times. No gaps, no exceptions, no users who fell through the cracks during a device replacement or onboarding cohort. That outcome requires a self-service layer that keeps enrollment current without depending on the helpdesk to do it.
MYID Self Verify delivered 100% MFA coverage at a leading Middle East bank, deployed alongside IBM Verify, with full SSO across 36 banking applications and 75% reduction in helpdesk ticket volume. Documented and published on IBM.com.
| Metric | Result |
|---|---|
| MFA coverage achieved | 100% |
| Helpdesk ticket reduction | 75% |
| Mean time to resolution | 60 seconds |
| Cost saved per avoided call | $17 |
| Utilities and vegetation management deployment scale | 37,000+ employees |
| Enterprise deployments | 60+ |
| Days to onboard | 0 |
A utilities and vegetation management organization deployed MYID Self Verify across 37,000+ employees, including field workers, remote staff, and office users. It saved $17 per avoided helpdesk call across the full deployment. MFA self-service was central to that outcome: employees managed their own factors, resolved their own lockouts, and stayed enrolled and authenticated without opening tickets.
"100% MFA coverage. 75% reduction in helpdesk ticket volume. SSO across 36 applications. Onboarding reduced from 5 days to 1. Achieved in under 12 months."Case study recognized and published on IBM.com
60+ enterprise deployments across financial services, utilities, government, and healthcare. Every one running on existing IAM infrastructure, with no migration and no rip-and-replace.
What it means for the people making the call.
| For IAM Admins | For IT Directors |
|---|---|
| Integration with existing IAM and directory systems, scoped to your environment | 75% fewer MFA-related helpdesk tickets, measurable from month one |
| Full MFA device lifecycle in self-service: enrollment, replacement, backup factors, removal | $17 per avoided call × your monthly MFA ticket volume = your ROI number |
| Every self-service MFA action identity-verified and policy-enforced before execution | Zero infrastructure changes. No new MFA stack, migration, or implementation risk |
| Autonomous recovery for complex lockout scenarios, escalates to human only when necessary | 100% MFA coverage maintained continuously, with no gaps during device replacements or hiring cohorts |
| Per-action audit logs, timestamped, exportable, compliance-ready | IBM.com-published case study and 37,000-employee reference deployment, defensible at any budget review |
Your MFA mandate is the right strategy.
MYID is how you complete it.
See MYID Self Verify in action on your IAM environment in 30 minutes, using your stack, your MFA configuration, and your use cases. We'll show you exactly what 100% MFA coverage looks like in practice and how fast your helpdesk ticket volume drops when employees can manage their own factors.